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FAQs

What payment methods do you accept?

We accept Visa, Master Card, American Express, and Discover credit card payments as well as PayPal. All order information is encrypted so you can feel safe using the secure on-line ordering system. However, we also accept orders via phone (910-707-3599).

What are your shipping rates?

We provide free ground shipping to the Lower 48 States. There are expedited shipping options available for an additional charge. Items that do not qualify for the free shipping will be marked accordingly. Shipping rates vary for locations outside of the continental US. For all destinations outside of the continental U.S., the shipping rate will be determined at checkout based on your shipping address.

Do you ship internationally?

Yes, we ship internationally. The shipping rate for all orders outside of the continental U.S. will be calculated at checkout based on your shipping address. Additional shipping charges may be required for oversize items. All international purchases are final and non-returnable. Warranty service may be limited or not available outside the United States. 

 When will my order ship?

Items are shipped Monday - Friday excluding holidays. Overnight and two day delivery options exclude Saturday, Sunday, and major holidays.

Do you require a signature upon delivery?

All orders over $1000 will ship signature required. A signature may be required for delivery based on the carrier. It is their decision to request a signature as needed. We will provide a tracking number for all shipments, which will update with the estimated delivery date.

What is the cutoff time to have an order shipped the same day?

All orders placed by 3pm EST will ship the same day.

How do I get my AIS programmed?

**As the FCC requires all units sold in the US to be programmed by a qualified technician. Please submit the form below for programming at time of purchase. A copy of the MMSI Registration or FCC Ship Station License is required along with the vessel master or owner's signature on the completed programming form.**

You can email the filled out documentation to info@bluewaterboatsupply.com while including your reference number.

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